Updated Privacy Policy for Radiate Media LLC

PRIVACY POLICY

Radiate Media LLC

Last Updated: July 29, 2025

Radiate Media LLC, a limited liability company registered in California (“Company,” “we,” “us,” or “our”), operates www.radiaterealestatemedia.com (“Website”) and provides photography, videography, drone footage, virtual tours, and related media services (“Services”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information. It applies to information collected through our Website, email, phone, or other direct contact related to our Services. For details on Media ownership and licensing, please see our Terms and Conditions at www.radiatrealestatemedia.com/terms.

If you have questions or concerns about this Privacy Policy, contact us at team@radiatrealestatemedia.com or 619-693-6760. Radiate Media LLC operates remotely and does not maintain a physical office address.

1. INFORMATION WE COLLECT

We collect the following types of information:

  • Personal Information: Information you voluntarily provide, such as your name, email address, phone number, billing information, or property address when you contact us, book Services, or make payments.

  • Media-Related Data: Photos, videos, drone footage, or virtual tours (“Media”) created as part of our Services, which may include images of properties or incidental personal information (e.g., personal belongings visible in a home).

  • Website Usage Data: If you visit our Website, we may collect non-personal information like IP addresses, browser types, or device information via cookies or analytics tools (e.g., Google Analytics). See Section 6 for details on cookies.

  • Client-Provided Materials: Any materials you provide (e.g., music, logos) for inclusion in the Media.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide and fulfill our Services (e.g., scheduling shoots, delivering Media).

  • Process payments and communicate with you about your requests or our Services.

  • Use Media for our marketing purposes, as permitted by our Terms and Conditions, unless otherwise agreed in writing.

  • Improve our Website and Services (e.g., analyzing usage data).

  • Comply with legal obligations or respond to legal requests.

  • Contact you about specials, new services, or policy updates, unless you opt out.

3. SHARING YOUR INFORMATION

We do not sell or rent your personal information. We may share your information only in the following cases:

  • Service Providers: With third parties (e.g., cloud storage providers, payment processors) to fulfill your requests or provide Services, under strict data processing agreements.

  • Legal Compliance: To comply with applicable laws, regulations, or legal processes (e.g., subpoenas).

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

  • Media Licensing: As outlined in our Terms and Conditions, third parties seeking to use Media must obtain a separate license from us, which may involve a licensing fee. Clients may not transfer or sublicense Media without our written consent.

4. YOUR CHOICES AND RIGHTS

You have the following rights regarding your personal information:

  • Access: Request details about the personal information we hold about you.

  • Correct: Request corrections to inaccurate or incomplete data.

  • Delete: Request deletion of your personal information, subject to legal retention requirements.

  • Opt Out: Opt out of marketing emails or future contact at any time.

  • CCPA Rights (California Residents): Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, request deletion, and opt out of any sale of your data (we do not sell your data).

  • GDPR Rights (EU Residents, if applicable): If you are in the European Union, you have rights to access, rectify, erase, restrict, or port your data, and to object to processing. Our lawful basis for processing is typically contract performance or your consent.

To exercise these rights, contact us at team@radiatrealestatemedia.com or 619-693-6760. We will respond within the timeframes required by law (e.g., 45 days for CCPA requests).

5. DATA RETENTION

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Media is retained for [insert period, e.g., 3 years] unless you request deletion or we agree otherwise. Client-provided materials are deleted upon project completion unless needed for ongoing Services.

6. COOKIES AND TRACKING TECHNOLOGIES

Our Website may use cookies or analytics tools (e.g., Google Analytics) to collect non-personal data like IP addresses or browsing behavior to improve user experience. You can manage cookie preferences through your browser settings or our cookie consent banner (if applicable). For more details, contact us at team@radiatrealestatemedia.com.

7. SECURITY

We take reasonable measures to protect your information, including:

  • Encryption of sensitive data (e.g., payment information) during transmission and storage.

  • Access controls limiting employee access to personal information to those who need it for specific tasks.

  • Secure cloud storage for Media and personal data with reputable providers.
    While we strive to protect your information, no system is completely secure. If you suspect a security breach, contact us immediately.

8. PROPERTY AND DRONE PRIVACY

When creating Media, we take steps to minimize privacy risks, such as:

  • Obtaining client confirmation of homeowner consent for property photography or videography.

  • Complying with FAA regulations for drone usage and avoiding capture of individuals or sensitive areas.

  • Blurring or editing incidental personal information (e.g., faces, license plates) where feasible.
    Clients are responsible for ensuring necessary permissions are obtained before we perform Services.

9. INTERNATIONAL DATA TRANSFERS

If you are outside the United States (e.g., in the EU), your information may be transferred to and processed in the U.S. We use safeguards like standard contractual clauses to ensure compliance with applicable laws (e.g., GDPR).

10. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page, and we will notify you of material changes via email or our Website. Your continued use of our Services after updates constitutes acceptance of the revised policy.

11. CONTACT US

For questions, concerns, or to exercise your rights, contact us:

  • Email: team@radiatrealestatemedia.com

  • Phone: 619-693-6760
    Radiate Media LLC operates remotely and does not maintain a physical office address.

If you believe we are not complying with this Privacy Policy, please contact us immediately.