Appointment Expectations

Radiate team members

We have several team members in the field each day, all trained to follow the same process and shooting style. To give you the most availability, we don't assign specific team members to individual shoots.

If you ever have a concern about the quality of what we deliver, we'll address it promptly, whether that means a quick fix or a full refund. Your choice.

Weather policy

We go ahead with every scheduled appointment unless it's raining or you contact us to reschedule. The call depends on how time-sensitive the listing is for you.

Photos on cloudy days

We edit them to about 80% of the vibrancy of a sunny day, and we always replace the sky.

Video on cloudy days

Footage doesn't edit as easily. Expect about 50% of the visual impact of a sunny day.

We're happy to split photo and video across different days, but package savings won't apply. More on this in how weather affects your media.

Preparing the home

Our team handles the basics: turning on lights, opening blinds and straightening pillows. The more ready the home is when we arrive, the more time we spend capturing great content. Before the appointment, please:

• Declutter all living spaces
• Move cars out of the driveway
• Clean windows, especially on waterfront properties
• Tuck away personal items
• Blow leaves off driveways, porches and patios
• Turn on all interior and exterior lights
• Open blinds and curtains
• Hide pet items (beds, bowls, toys)
• Close toilet lids and straighten towels
• Clear magnets, notes and clutter from the refrigerator
• Make the beds and fluff pillows
• Hide loose cords and cables
• Hide trash cans, inside and out

Appointment length

Your confirmation email shows the estimated duration. Most appointments run 1 to 5 hours, depending on the size of the property and the services booked.

If the homeowner will be home, please share the timing with them ahead of time. If you need us in and out quickly, let us know and we may be able to send more than one team member.

People at the appointment

Whenever possible, it's best if the property is vacant. It keeps us focused and on schedule.

Cancellations and rescheduling

There are no cancellation or rescheduling fees as long as you let us know before our team arrives. If we arrive and can't complete the shoot for reasons outside our control, there is a $150 cancellation fee.

Twilight shoots

Twilight sessions start 30 minutes before sunset and typically last an hour. Our team turns on the interior and exterior lights and opens the blinds before we start.

After the shoot

Editing

Our photographer hands every file and note to our editing team, which keeps both shooting and editing on schedule.

Revisions and re-shoots

We want you fully satisfied. Tell us if anything needs revising and we'll take care of it.

Item removals

With unlimited item removals on your order, we can remove or adjust nearly anything in post-production, with no extra fees. That lets us capture the space as it is and fine-tune the details afterward.

Delivery times

Photos, floor plans and 3D tours are delivered within 24 hours. Videos are delivered within 48 hours. Need it sooner? Let us know and we'll do our best to accommodate.