Privacy Policy

Radiate Media LLC, a limited liability company registered in California (“Company,” “we,” “us,” or “our”), operates www.radiaterealestatemedia.com (“Website”) and provides photography, videography, drone footage, virtual tours, and related media services (“Services”).

This Privacy Policy explains how we collect, use, store, share, and protect your personal information. It applies to information collected through our Website, email, phone calls, SMS/text messages, or other direct communications related to our Services. For details on Media ownership and licensing, please see our Terms and Conditions at www.radiaterealestatemedia.com/terms.

If you have questions or concerns about this Privacy Policy, contact us at support@radiaterealestatemedia.com or 619-693-6760. Radiate Media LLC operates remotely and does not maintain a physical office address.

1. Information we collect

We collect the following types of information:

Personal Information

Information you voluntarily provide, such as your name, email address, phone number, billing information, or property address when you contact us, book Services, or make payments.

Media-Related Data

Photos, videos, drone footage, or virtual tours (“Media”) created as part of our Services. Media may include incidental personal information visible within a property (e.g., personal belongings).

Website Usage Data

If you visit our Website, we may collect non-personal information such as IP address, browser type, or device information through cookies or analytics tools (e.g., Google Analytics). See Section 6 for details.

Client-Provided Materials

Any materials you provide for inclusion in Media, such as logos, music, or branding assets.

2. How we use your information

We use your information to:

• Provide and fulfill our Services, including scheduling shoots and delivering Media
• Process payments and manage billing
• Communicate with you via email, phone call, or SMS/text message regarding scheduling, project updates, delivery notifications, invoices, and customer service
• Use Media for our marketing purposes, as permitted by our Terms and Conditions, unless otherwise agreed in writing
• Improve our Website and Services
• Comply with legal obligations or respond to lawful requests
• Contact you about service updates, promotions, or policy changes, unless you opt out

3. SMS / text message communications

If you provide your phone number, you consent to receive service-related communications from Radiate Media LLC via SMS/text message. These messages may include scheduling confirmations, reminders, delivery notifications, invoices, and customer service communications.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier.

You may opt out of SMS messages at any time by replying “STOP” to any message. Reply “HELP” for assistance. Opting out of SMS messages may limit our ability to provide timely service updates.

We do not sell or share phone numbers for third-party marketing purposes.

4. Sharing your information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

Service Providers

With trusted third-party vendors (such as cloud storage providers, payment processors, or software platforms) necessary to provide our Services, under appropriate confidentiality and data protection obligations.

Legal Compliance

To comply with applicable laws, regulations, or legal processes (e.g., subpoenas or court orders).

Business Transfers

In connection with a merger, acquisition, or sale of assets, with notice provided where required.

Media Licensing

As outlined in our Terms and Conditions, Media may only be used by authorized parties under a valid license.

5. Your choices and rights

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and operational requirements
• Opt out of marketing communications at any time

California Residents (CCPA)

California residents have the right to know what personal information is collected, request deletion, and opt out of data sales. We do not sell personal data.

EU Residents (GDPR, if applicable)

If you are located in the European Union, you may have additional rights to access, correct, delete, restrict, or object to processing of your personal data.

To exercise these rights, contact us at support@radiaterealestatemedia.com or 619-693-6760. We will respond within legally required timeframes.

6. Data retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Media may be retained for archival, backup, or portfolio purposes unless deletion is requested and agreed to in writing. Client-provided materials are deleted upon project completion unless required for ongoing Services.

7. Cookies and tracking technologies

Our Website may use cookies or analytics tools (such as Google Analytics) to collect non-personal data and improve user experience. You may manage cookie preferences through your browser settings or applicable consent tools.

8. Security

We take reasonable measures to protect your information, including secure storage, access controls, and encrypted payment processing. However, no system can be guaranteed to be completely secure.

9. Property and drone privacy

When creating Media, we take reasonable steps to minimize privacy risks, including complying with FAA regulations and avoiding unnecessary capture of individuals or sensitive areas.

Clients are responsible for ensuring that all required permissions and consents are obtained before Services are performed.

10. International data transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. We use reasonable safeguards to comply with applicable data protection laws.

11. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our Website or communicated directly. Continued use of our Services after updates constitutes acceptance of the revised Privacy Policy.

12. Contact us

For questions, concerns, or to exercise your rights, contact us:

Email: support@radiaterealestatemedia.com
Phone or Text: 619-693-6760

Radiate Media LLC operates remotely and does not maintain a physical office address.