Which package should I pick?
Match it to the list price. Basic for listings up to $800K, Plus for $800K – $2M, Pro for $2M – $5M and Luxury for $5M and up. Radiate Stay is built for vacation and mid-term rentals.
Is drone included?
Yes. Aerials are part of every photo and video service and every package, with no separate drone fee. In the rare case FAA rules or airspace restrictions don't allow a flight, we'll let you know before the shoot and capture everything else from the ground.
When will I get everything back?
Photos, floor plans and 3D tours within 24 hours. Videos within 48 hours.
How long is the appointment?
Most appointments run 1 to 5 hours depending on the home's size and the services booked. The estimate is in your confirmation email.
What if it rains or is cloudy?
We shoot as scheduled unless it's raining or you ask to reschedule. We replace the sky on every photo, and cloudy-day photos edit to about 80% of a sunny day. Video edits closer to 50%, so reschedule video if timing allows.
Can I cancel or reschedule?
Yes, free of charge as long as you let us know before our team arrives. If we arrive and can't complete the shoot for reasons outside our control, there's a $150 fee.
How do real twilight shoots work?
Real twilights are their own appointment, set 30 minutes before sunset. We shoot for about an hour, from the ground and the air. Our team turns on the interior and exterior lights and opens the blinds, so every window glows.
Digital or real twilight?
Digital twilights are daytime photos edited to look like sunset: fast, affordable, no extra visit. Real twilights are shot on site at dusk for the most natural glow.
How do item removals work?
Tell us what to remove (cords, cars, trash bins, small clutter) and we remove it in editing. Removals are complimentary in every package and $25 with standalone photos. Bigger edits such as grass replacement, adding objects, virtual staging or major alterations are separate paid services.
How should the home be prepared?
We'll turn on lights, open blinds and fluff pillows, but the more photo-ready the home is, the more time we spend shooting. Declutter, move cars from the driveway, hide trash cans, pet items and personal items, and make the beds.
What about homes over 7,000 sq ft?
Homes over 7,000 sq ft are quoted individually. Call or email us with the address and we'll send you a quote.
Where do you shoot?
All of San Diego County, including Del Mar, Encinitas, Carlsbad, La Jolla and Rancho Santa Fe. We also travel to southern Orange County on request, and anywhere farther with an added travel fee.